Amtrak is revamping its mobile app to include more helpful features like making it easier to look up schedule changes and track your train’s progression from station to station. The changes come as Amtrak campaigns to attract customers and encourage them to travel by train instead of cars and planes.
Amtrak’s app already helped riders plan their ride, purchase tickets, display eTickets, manage Amtrak Guest Rewards, and more. Now, the new app displays train status and schedule changes right on the reservation screen (within 24 hours of the trip) so it’s easier to find. Riders on business class like Acela (or other assigned seating trains) can also now use the app to choose preferred seating during the booking process.
Based on customer feedback, Amtrak also updated the homescreen to separate tickets from marketing info and messages. And its new My Trips tab provides easier viewing of active trips and lets you jump to upcoming or past ones. Finally, you can modify part of your trip through the app, making travel adjustments easier “while keeping the best available fares.”
In all, the app “looks a lot cleaner” and “scrolls smoother,” according to my sister, who often rides on Amtrak. The new app update is available now on iOS and Android.
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